FAQ
Need Reliable Ice Solutions? Find Answers & Confidence Here!
At FPSICE, we engineer high-performance commercial ice machines trusted by restaurants, hotels, and healthcare facilities worldwide. Every machine is built for:
Unmatched Durability
→ Stainless steel construction resisting corrosion (✅ 15+ years lifespan | 🏆 NSF-Certified) → 95% clients report 80% less downtime than competitors
Energy-Efficient Cooling
→ The air-cooling auxiliary system can increase the heat dissipation efficiency by 30%, making it the top choice during the summer in high-temperature countries such as those in Southeast Asia.
After serving 1,000+ clients across 30 countries, we know your ice needs. Explore FAQs below or Chat Now for personalized advice!
Still have questions?
Contact our experts:
- Tel : +008618917829681
- WhatsAPP : 008618917829681
- Email : chealseaqin@126.com
- Live WeChat : 18671754778
What types of commercial ice machines do you offer?
We specialize in multiple types:
Flake Ice Machines (Ideal for seafood display, healthcare facilities).
Nugget Ice Machines (Perfect for restaurants/bars, soft chewable texture).
Cube Ice Machines (Standard cubes for beverages, scalable for high-volume needs).
→ View full specifications in Product Catalog.
Are your machines certified for international standards?
Yes. All machines comply with:
CE, ETL, ISO9001 (Technical certifications).
NSF (Food safety standards).
Energy Star (Optional energy-efficient models).
→ Download certificates here.
Can I request a customized ice machine (e.g., ice size, production capacity)?
Absolutely! We offer:
Ice size adjustment (e.g., cube diameter from 22mm to 50mm).
Capacity customization (500kg to 5,000kg per day).
Voltage compatibility (110V/220V/380V).
→ Contact us via sales@yourdomain.com for a tailored quote.
Ordering & Payment
What is the minimum order quantity (MOQ)?
Standard models: MOQ 1 unit (No MOQ for trial orders).
Customized models: MOQ 10 units.
Note: Bulk orders (50+ units) qualify for discounted pricing.
What payment methods do you accept?
We accept:
T/T (Bank Transfer).
Letter of Credit (L/C).
PayPal/Alipay (For sample orders under $5,000).
→ Detailed payment terms in Order Agreement.
How long is the production lead time?
Standard models: 15-20 business days.
Customized models: 25-35 business days (Design confirmation required).
Shipping & Logistics
How do you handle shipping?
We arrange:
Sea freight (Most cost-effective, door-to-port/DDUservice).
Air freight (Expedited options for urgent orders).
Tip: Share your port/address for a freight estimate.
Will I be responsible for import duties?
Import duties vary by country. We recommend:
Using our DDP (Delivered Duty Paid) service (pre-paid duties included).
Consulting local customs agents.
What if the machine is damaged during transit?
All shipments are insured.
Report damage within 48 hours with photo evidence.
We will repair/replace parts free of charge.
Warranty & Support
What is the warranty policy?
24-month standard warranty covers parts and labor.
Extended warranty (up to 3 years) available.
Exclusions: Damage from improper use (e.g., water impurity, voltage mismatch).
How do I get technical support?
24/7 online support: Email ：andrewtian@fpsice.com / chealseaqin@fpsice.com
On-site engineers: Available in 30+ countries (service fee may apply).
→ Submit a Support Ticket for immediate help.
Do you provide installation training?
Video installation guides.
Live video training for operators.
Language support: English, Spanish, Chinese.
Others
What is your return/refund policy?
Unopened machines: Full refund within 30 days.
Opened machines: Case-by-case evaluation (restocking fee applies).
Can I visit your factory in China?
Welcome! We host over 200 clients annually.
Do you offer OEM/ODM services?
Yes. We can:
Print your brand logo.
Design machines per your specifications.
Provide white-label documentation.
→ Learn more about OEM/ODM Solutions.